Technical Support · Help Center
Common questions about our products and services
You can reach us by sending an email to 490573621@qq.com, Our technical support team is available during business hours, Monday to Friday, 9:00 AM - 6:00 PM.
If you encounter app crashes or abnormal behavior, please try the following steps:
1. Restart the app or device
2. Make sure the app is updated to the latest version
3. Check if your device's system version is compatible
4. If the issue persists, please email us with your device model and system version information
We greatly value your feedback. You can submit bug reports or suggestions through the following channels:
• Send an email to 490573621@qq.com with "Bug Report" or "Suggestion" in the subject line
• Submit feedback through the in-app feedback feature
• Contact us directly via our technical support hotline
Please provide detailed descriptions and screenshots whenever possible to help us quickly identify and resolve the issue.
We employ industry-standard security measures to protect your data:
• TLS/SSL encryption for data transmission
• Encryption algorithms for sensitive data storage
• Regular security audits
• Strict adherence to data processing standards outlined in our privacy policy
For more details, please refer to our Privacy Policy.
You can get the latest version through the following channels:
• iOS users: Update via the Apple App Store
• Android users: Update via the Google Play Store
We recommend enabling automatic updates to ensure you receive the latest features and security patches in a timely manner.
Business hours: Monday - Friday, 9:00 AM - 6:00 PM